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IBM Walk-in Technical Support Associate at Hyderabad

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IBM Walk-in Technical Support Associate at Hyderabad

Postby admin » January 7th, 2014, 8:36 am

IBM India Pvt. Ltd.

Eligibility: Bachelor's Degree/ Diploma

Experience: 0 - 4 yrs

Location: Bangalore, Hyderabad

Job Role: Technical Support Associate

Job Description :
1. Providing Voice, Email & Chat support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
2. Remote Infrastructure support delivery
3. Perform problem cause analysis
4. Resolve routine customer problem
5. Ability to Identify Opportunity & Implement Process Improvements
6. Has technical experience and skills in the areas of problem determination, creativity and analysis.
7. Ability to meet a set of defined account agent productivity measurements.
8. Understanding of operating systems.

Desired Criteria:
1. Freshers/ (Experienced up to 4yrs)
2. Bachelor's Degree/ Diploma (12+3)
3. Fluency in Communications Skills (both spoken and written)/ soft skills
4. Excellent Communication skills

Mandatory Documents To Be Carried With The Candidates:
1. Updated Resume
2. Copy of this Job Posting is Mandatory
3. Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) Original
4. To take your candidature further, Pl register or create an account by clicking the below mentioned link and apply for this Job Requisition - GPSD-0587409 and upload your CV and Photo Id proof..

Additional Information:
Working in Rotational shifts is a mandate. Candidates applying and selected for the job will be expected to work in Rotational shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported.

Interview Date: 6th, 7th, 8th, 9th, 10th JANUARY 2014

Timings: 01.00PM to 04.00PM

Venue Details:

IBM India Private Limited, EGL D Block , Intermediate Ring Road, Koramangala, Bangalore- 560071


IBM India Pvt Ltd, IBM Tower, 3B, MindSpace, Survey No. 64, APIIC Software Layout, Madhapur, Hyderabad-560081
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